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Assistan GM Guestrelation manager (#1,391,123,662) 

Location: Anywhere in Brunei (CV #1,391,123,662)

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 Provide upscale guest service experiences for clients throughout their stay
 Key tasks
 Take care of the wellbeing of customers throughout their stay. Welcome guests with care and attention.
 Anticipate and handle any dissatisfaction to provide a solution rapidly. The contact point for all Customers. Contribute to customer satisfaction and loyalty. In charge of
 Following-up and updating Customers files.
 Ensure clients are properly greeted upon their arrival
 Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
 Coordinate luggage collection and storage
 Oversee check-in and check-out procedures, including reservations and financial transactions
 Promptly address guests’ requests, like in-room dining
 Actively listen to and resolve complaints
 Review all VIP arrivals and make sure they are blocked accordingly/Check their ETAs and communicate to Housekeeping for smooth arrival process.
 Be the main point of contact for assigned guests throughout their stay meeting with them to answer any questions, assist with reservations, and recover from any service or product issues they may encounter.
 Act as the “gate keeper” of the glitches and ensure that all guests have been followed up with and the glitches have been resolved / closed.
 Send post stay follow up/thank you email to all assigned guests.
 Works harmoniously Send pre-arrival communication to VIP guests within 5 days of their arrival Suggest and assist with any and all pre-arrival requests including activity, restaurant and room related requests, reaching out to the necessary departments on the guests behalf and being the point person for the assigned guests. And professionally with co-workers and supervisors.
 Measures results (challenges, successes, etc.) and communicates on a weekly basis to GES team.
 Works closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures.

Personal Details

Reham Aly
42 Years

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Preferred Job Location
Anywhere in  Brunei

Educational Qualifications

Highest Qualification
Standard XII  ( Guest Recognition/Relations Enhancement Program) from Secondery School  with grade Marks / Grade / Class

Professional Details

Professional Experience
17 Years 11 Months
Languages known
English  (Expert)
french (Beginner)

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